Shafritz, J. M. & Russell, E. W. Introducing Public Administration. New York: Longman, 2000.
Alternative Dispute Resolution as a Tool in Public Policy
Shafritz, J. M. & Russell, E. W. (2000). Introducing Public Administration. New York: Longman.
European Enlargement
Shafritz, J. M. & Russell, E. W. (2000). Introducing Public Administration. New York: Longman.
Cultural Differences and Disasters
Shafritz, Jay M. & Russell, E. W. Introducing Public Administration, 2^nd ed. New York: Addison Wesley Longman, Inc., 2000.
Using Job Rotation to Improve Productivity
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
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