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Alternative Dispute Resolution as a Tool in Public Policy
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Bowen Theory in the Office
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Customer Service
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
Jun, Jong S., and Hiromi Muto. "The Hidden Dimensions of Japanese Administration: Culture and Its Impact." Public Administration Review 55.2 (1995): 125-134. Questia. 21 May 2005 <http://www.questia.com/>.
Culture Differences in Management Styles
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