Kalbfleisch, P.J. "Interpersonal Communication: Evolving Interpersonal Relationships." Hillsdale: Lawrence Erlbaum Associates, 1993
Self-Disclosure
Smith, M & Kampfe, C. (1997) "Interpersonal Relationship Implications of Hearing Loss in Persons Who Are Older." The Journal of Rehabilitation, April-June 1997.
Old Age and Interpersonal Relationships
Schilling, Renee M. "The Effects of Birth Order on Interpersonal Relationships." < http://faculty.mckendree.edu/scholars/2001/schilling.htm>.
Birth-Order Effects Theory
McCullough M. E., Worthington E.L., Jr. Rachal, K. C. (1997) Interpersonal Forgiving in Close Relationships. Journal of Personality and Social Psychology. 73(2), 321-336
Forgiveness and Personality
Swift Ronald S. (2000), Accelerating Customer Relationships----Using CRM and Relationship Technologies. Prentice-Hall.
Customer Relationship Management
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