Internet Customer Service essays

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	1	INTERNET CUSTOMER SERVICE Definition by WordNet
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Customer Service Website
A customer service website marketing plan. — 6,303 words; 6 sources; MLA
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E-Commerce and Customer Relations
Examines the importance of customer service in the era of e-commerce. — 2,082 words; 8 sources; APA
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Internet Coffee
A study on how Starbucks uses the Internet to satisfy shareholders and improve on customer satisfaction. — 1,625 words; 1 sources;
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eBay
An analysis of the Internet/customer service value chain for eBay. — 1,781 words; 4 sources; MLA
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Internet Procurement and Fulfillment Strategies
Presents a critical analysis of Internet procurement and fulfillment strategies. — 1,150 words; 4 sources; MLA
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	3	Sources list for INTERNET CUSTOMER SERVICE
	Seminars, Customer Service Excellence. Retrieved From http://www.success.net.au/seminars_customer_service_excellence.html Accessed 18 August, 2005 Customer Service Best Customer Service Practices. Retrieved From http://www.inc.com/guides/cust_service/23036.html Accessed 18 August, 2005 Customer Service The Importance of Customer Service. Retrieved From http://www.gayaw.com/art-customerservice1.shtml Accessed 18 August, 2005 Customer Service Bailey, K. & Leland, K. (1995). Customer service for dummies. Foster City, California: IDG Books Worldwide. Customer Service Gitomer, J. (1999). The lessons behind good customer service. Denver Business Journal. 50 (24), 24A. Customer Service