Van Slyke, Erik J. Listening to Conflict : Finding Constructive Solutions to Workplace Disputes. New York: AMACOM, 1999.
Leadership
Van Slyke, Erik J. (1999). Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM.
Teams
Analyzing and Resolving Class Conflict. 2000. Conflict Research Consortium. 2004. http://www.colorado.edu/conflict/full_text_search/AllCRCDocs/rubenst.htm
Social Class
Analyzing and Resolving Class Conflict. 2000. Conflict Research Consortium. 2004. http://www.colorado.edu/conflict/full_text_search/AllCRCDocs/rubenst.htm
Social Class
Tafoya, D. (1983) "The roots of conflict: a theory and typology." In Intercultural communication theory: current perspectives. W.B. Gudykunst (Ed.) Beverly Hills, CA: Sage. UNESCO [4]http://portal.unesco.org/
Intercultural Communication
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