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Dumas, Frank R. Claim Paid: A Consumers Guide Through The Insurance Claims Maze Chicago: Stratton Press, 1990.
Arbitration and Insurance Claims
Ross, H. L. (1980). Settled out of court: The social process of insurance claims adjustment. New York: Aldine De Gruyter.
Customer Satisfaction
Hahn, B., & Flood, A.B. (1995). "No insurance, public insurance, and private insurance: Do these options contribute to differences in general health?" Journal of Health Care for the Poor and Underserved, 6, 41-59
Health Care Resources
China Insurance Regulatory Commission, 1998 Almanac of China's Insurance, 1999. China Insurance Regulatory Commission, 1999 Almanac of China's Insurance, 2000.
Insurers in the UK and China
Unknown. Police Officers File Suit Against Metropolitan Life Insurance Company Alleging Fraud in the Sale of Life Insurance. PR Newswire. (1999): 21 April.
Metropolitan Life Insurance
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