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Customer Service
The Constant Change in Concealment Methods. Accessed from the U.S. Customs web site on May 05, 2005. http://www.customs.gov/custoday/jul2000/conceal.htm#top
Domestic Drug Smuggling
Allen, Matthew. Haitian smugglers raise the stakes on Miami River. Smuggling Division, Office of Investigations. Accessed from the U.S. Customs web site on May 05 2005. http://www.customs.gov/custoday/apr2000/miami.htm
Domestic Drug Smuggling
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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