Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Allen, Matthew. Haitian smugglers raise the stakes on Miami River. Smuggling Division, Office of Investigations. Accessed from the U.S. Customs web site on May 05 2005. http://www.customs.gov/custoday/apr2000/miami.htm
Domestic Drug Smuggling
Las Cruces agents and Canine Team Up to Seize Cocaine. Accessed from the U.S. Customs and Border Patrol Protection web site on May 05 2005. http://www.customs.ustreas.gov/xp/cgov/newsroom/press_releases/05032005.xml
Domestic Drug Smuggling
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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