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California State Auditor, Bureau of State Audits, Los Angeles County: The Department of Children and Family Services Can Improve Its Processes To Protect Children From Abuse and Neglect, October 1996.
The Foster Care System
Lesho, E.P., Myers, C.P., Ott, M, Winslow, C. & Brown, JE. (2005, Mar). "Do clinical practice guidelines improve processes or outcomes in primary care?" Mil Med, 170(3): 243-6.
Time Limited Therapy
Michele L. Bechtell. Making Your Vision Materialize: Every Objective Can Be Described in Terms of What Processes Should Improve, and Those Improvements Can Be Measured to Determine the Level of Success Achieved. Security Management, Vol. 46, August 2002
The Mission Statement
Using Stimulation for Process Improvement. 2001. Kiran Consulting Group. Case study available from http://www.kiran.com.
Process Improvement
Process Improvement Simulation. 2003. Center for industrial Research and Service. Available from http://www.ciras.iastate.edu.
Process Improvement
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