Berger, Allen N. & Udell, Gregory F. 2002. Small Business Credit Availability and Relationship Lending: The Importance of Bank Organisational Structure. Economic Journal, February.
The Deregulation of Australian Financial Systems
Grifel, Stuart S. (September - 1994). "Organizational culture: Its importance in performance measurement." Public Management, 76(9):19.
Organizational Rewards System
The Importance of Effective Communication. Retrieved from http://web.cba.neu.edu/~ewertheim/interper/commun.htm Accessed on 17 February 2005
Nonverbal Communication
Maes, Jeanne D., Teresa G. Weldy, and Marjorie L. Icenogle. "A managerial perspective: oral communication competency is most important for business students in the workplace." The Journal of Business Communication 34, no. 1 (1997): 67+.
Verbal Communications Deficits
Finegan, J.E. (Jun 2000). The impact of person and organizational values on organizational commitment. Journal of Occupational & Organizational Psychology, 73(2). Retrieved November 10, 2004, from Academic Search Premier database.
Decision-Making Process
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