| |
Ball State and Hospital stress importance of customer service. 20 November, 2000. Retrieved From http://www.bsu.edu/news/article/0,1370,-1019-1476,00.html Accessed 18 August, 2005
Customer Service
Hospitality Industry Employment: Emerging Trends Rosemary E Lucas International Journal of Contemporary Hospitality Management 1993
Environmental Marketing and the Hospitality Industry
Henley Centre (1996), Hospitality into the 21st Century: a Vision for the Future. Henley: Joint Hospitality Industry Congress.
Strategic Management
Lomine, L. (2002) Online Learning and Teaching in Hospitality, Leisure, Sport and Tourism: Myths, Opportunities and Challenges. Journal of Hospitality, Leisure, Sport and Tourism. Education. Volume: 1; No: 1; pp: 43-49
Internet Technology
Sigala, Marianna; Baum, Tom. (2003) Trends and issues in tourism and hospitality higher education: Visioning the future. Tourism and Hospitality Research. 25th February. Volume 4 No: 4
Internet Technology
|
|