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Jun, Jong S., and Hiromi Muto. "The Hidden Dimensions of Japanese Administration: Culture and Its Impact." Public Administration Review 55.2 (1995): 125-134. Questia. 21 May 2005 <http://www.questia.com/>.
Culture Differences in Management Styles
National Highway Transportation Safety Administration. "What Impact Has Cell Phone Use in Japan Had on Accident Rates, and What Steps, if Any, Has the Government Taken to Improve Safety?" In-Vehicle Technologies: Experience & Research. 28 Oct. 2001 <http:
Driving and Cell Phones
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
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