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Rashford, N.S., & Coghlan, D. (2001). "Phases and levels of organizational change." The Effective Manager: Perspectives and Illustrations. Ed. Jon Billsberry. Thousand Oaks, CA: Sage Publications, 119-130.
The Political Model of Decision Making
Fletcher, C. (2000). Appraisal: An idea whose time has come? The Effective Manager: Perspectives and Illustrations. Thousand Oaks, CA: SAGE Publications, 234-240.
Performance Appraisal Survey Analysis
Hutcheson, Francis. An Essay on the Nature and Conduct of the Passions and Affections. With Illustrations on the Moral Sense. Dublin, 1728, pp.8-12.
The Scottish Enlightment
Kandola, R., & Fullerton, J. (2000). "Diversity: More than just an empty slogan." The Effective Manager: Perspective and Illustrations. Ed. Jon Billsberry. Thousand Oaks, CA: SAGE Publications: 287-294.
Diversity and Individual Behavior
Janis, I.L. (2000). "Groupthink." The effective manager: Perspectives and illustrations. Thousand Oaks, CA: SAGE Publications, pp. 166-178.
Communication at Work
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