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Hemming, Christine, et al. "Strategies for Sustainable Development: Use of a Benchmarking Tool to Understand Relative Strengths and Weaknesses and Identify Best Practice." Corporate Social - Responsibility and Environmental Management 11.2 (2004): 103-13.
Water Resource Management
Kirtman, Lyle; Minkoff, Maxine. "A Systems Approach to Conflict Management." School Administrator, Vol. 53, March 1996
Conflict Resolution
Bowers, Clint A. "Chapter 4 Establishing Aircrew Competencies: A Comprehensive Approach for Identifying CRM Training Needs." Aircrew Training and Assessment. Eds. O'Neil, Harold F. and Dee H. Andrews. Mahwah, NJ: Lawrence Erlbaum Associates, 2000. 67-80.
Cockpit Management
Smyth, L. F. (2002, April). Identity-Based Conflicts: A Systemic Approach. Negotiation Journal. New York, Vol. 18:2, p. 147+.
Social Identity Theory
Mason, H.C. & R.G. Milne. (1994). An Approach for Identifying Cannibalisation within Product Line Extension and Multi-Brand Strategies, Journal of Business Research, 31(1):163-170.
Customer Relationship Management (CRM)
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