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Spector, P. E., & Jex, S. M. 1991, "Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions, and health", Journal of Applied Psychology vol. 76, pp. 46-53.
The Urania Company
Willson, Victor L. "An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure Research, (2002, January 1). Database on line. Available from Highb
Distinction between Satisfaction and Service Quality
Nash, L- `Good Intentions Aside. Jossey-Boss, San Fransisco, CA, 1990, pp.32-35
Marketing Ethics
Huang, I. (2003). "Role of Burnout in the Relationship Between Perceptions of Organizational Politics and Turnover Intentions" [3]Public Personnel Management,
Stress in the Workplace
Mamlin, N. (1999). Despite best intentions: When inclusion fails. Journal of Special Education, 33(1), 36. Retrieved June 22, 2004, from Questia database, http://www.questia.com.
Inclusion Programs
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