Mayer, M. (2001) "Breaking Point - job stress and problem employees." [4]HR Magazine.
Stress in the Workplace
Trite, H.M., J.M. Beyer, J.M. (1982) Social controls in worksettings: Using the constructive confrontation strategy with problem-drinking employees. Journal of Drug Issues 12, 21-49
Drug Screening
Schermerhorn, R. W. "Problem Employees Personnel Management" Retrieved from http://www.msue.msu.edu/msue/imp/modtd/33129602.html Accessed on 28 June, 2004
Managing Change
Tgazda, Sharon. (January, 2002) "The art of delegating: Effective delegation enhances employee morale, manager productivity and organizational success - Management Tools Manager Resources". HR Magazine. Retrieved from www.findarticles.com/p/articles/ mi_m
Delegation
Johannes, L. & Armstrong, D. (2002). Fidelity wins deal to manage employee services for IBM. Wall Street Journal (July 3, 2002).
IBM Human Resources
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