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Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Robertson, M. (2001). Abridging the freedom of non-English speech: English-only legislation and the free speech rights of government employees. Brigham Young University Law Review. pp. 1641-96.
English-Only Policies in the American Workplace
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
Olsen, Alexandra H. "Inversion and Political Purpose in the Old English Judith." English Studies, 63 (1982):289-93.
Female Warriors
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