Weber, Sara Perez. Hyatt's Golden Age. Lodging Magazine: American Hotel and Lodging Associatio, 2004. http://www.lodgingmagazine.com/cover_story_sept.asp
The Hotel Industry
"Requests for Proposals: Labor Turnover in the Lodging Industry and Diversity in the Lodging Industry," distributed by the American Hotel Foundation (New York City), July 15, 1996, p. 5.
Affirmative Action and Hospitality Management
"Bookmark These People: These Movers and Shakers will Define and Refine the Lodging Industry." Lodging Hospitality, v55, (1999): July 15.
The Accor Success
Laurette Dube and Leo M. Renaghan, "Building Customer Loyalty -Guests Perspectives on the Lodging Industry Functional Best Practices (Part I)", Cornell hotel and restaurant administration Quarterly, August 1999, pp. 20-23
Customer Loyalty in the Hotel Industry
Wolosz, Joe, Hotel & Motel Sales, Marketing & Promotion: Strategies to Impact Revenue & Increase Occupancy for Smaller Lodging Properties, Infinite Corridor Publishing, 1997
Entrepreneurial Management in the Hospitality Industry
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