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Lucas, R., (1995) Managing Employee Relations in the Hotel and Catering Industry, London: Cassell, 35-37
Human Resource Management in the Hospitality Industry
Higley, Jeff. *Marketing Equals Net Results: Internet Marketing in Hotel Industry.* Vol. 213, Hotel & Motel Management, 3/16/1998.
A Review of the Computer Industry
Hoque K. (1999), `Human resource management and performance in the UK hotel industry'. British Journal of Industrial Relations, 37:3, 419-443
Strategic Management
"Requests for Proposals: Labor Turnover in the Lodging Industry and Diversity in the Lodging Industry," distributed by the American Hotel Foundation (New York City), July 15, 1996, p. 5.
Affirmative Action and Hospitality Management
Laurette Dube and Leo M. Renaghan, "Building Customer Loyalty -Guests Perspectives on the Lodging Industry Functional Best Practices (Part I)", Cornell hotel and restaurant administration Quarterly, August 1999, pp. 20-23
Customer Loyalty in the Hotel Industry
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