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Durnford, Tim. 1997. "Redefining value: for whom the Taco Bell tolls. (Special Focus Section: Multiunit Restaurant Management) Cornell Hotel & Restaurant Administration Quarterly, 17 June.
Analysis of Taco Bell
Christopher Muller and Crist Inman, "Characteristics and Behavior of Top Chain-Restaurant CEOs," Cornell Hotel and Restaurant Administration Quarterly, Vol. 37, No. 3 (June 1996), pp. 65, 67.
Affirmative Action and Hospitality Management
Laurette Dube and Leo M. Renaghan, "Building Customer Loyalty -Guests Perspectives on the Lodging Industry Functional Best Practices (Part I)", Cornell hotel and restaurant administration Quarterly, August 1999, pp. 20-23
Customer Loyalty in the Hotel Industry
Yuksel, A and Rimmington, M 1998, Customer-satisfaction measurement. Cornell Hotel & Restaurant Administration Quarterly.
Competitive Advantage in Tourism
Sproule, Clare M. "The effect of the USA Patriot Act on workplace privacy." Cornell Hotel & Restaurant Administration Quarterly. October 1 2002; Pp.
Employee Privacy
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