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"Total Quality management Glossary" Retrieved From http://quality.org/TQM-MSI/TQM-glossary.html Accessed on 21 December, 2004
Total Quality Management

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

Steingard, David, S. 2002. A Postmodern Deconstruction of Total Quality Management (TQM), Case Western Reserve University, Cleveland, Ohio.
Facilities Management

Steingard, David S. 2002. A Postmodern Deconstruction of Total Quality Management (TQM). Cleveland, Ohio: Case Western Reserve University.
Organizational Change

Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management