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Warcup, D. Abandoning tradition: The concept of total quality management in the police service. The Police Journal, 75, (1992). pp.56-61.
Customer Service
Schumacher, G. (2003). *Qualities of Police Leadership*. http://www.neiassociates.org.
Police Leadership
Livingston, Debra. 1997. "Police Discretion and the Quality of Life in Public Places: Courts, Communities, and the New Policing." Columbia Law Review. 97-3, p. 551-672. April.
Organizational Structure of NYPD
Mieczkowski, T., and Lersch, K. M. (2002) Drug-testing police officers and police recruits: The outcome of urinalysis and hair analysis compared. Policing: An International Journal of Police Strategies & Management. 25 (3), pp581-601.
Undercover Police
Proctor, Sonya T. Interim Chief of Police. 1997. "Statement of Interim Chief of Police Sonya T. Proctor on Metropolitan Police Department Ethics and Integrity." December 15. Accessed via the Internet 2/22/04. <http://www.dcwatch.com/police/971215.htm>
Police Codes of Ethics
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