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EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
England, G.W. and Lee, R. (1974). The relationship between managerial values and managerial success in the United States, Japan, India and Australia. Journal of Applied Psychology, 59(4), 411-419.
Value Management
Kiel, Joan M. "Reshaping Maslow's Hierarchy of Needs to Reflect Today's Educational and Managerial Philosophies." Journal of Instructional Psychology, Vol. 26, 1999.
Humanistic Psychology
Ashmos, D.P. & Nathan, M.L. (2002). Team Sense-Making: A Mental Model for Navigating Unchartered Territories. Journal of Managerial Issues. Vol. 14:2, p. 198+
Managing Interpersonal Conflict and Negotiations
Ashmos, D.P. & Nathan, M.L. (2002). Team Sense-Making: A Mental Model for Navigating Unchartered Territories. Journal of Managerial Issues. Vol. 14:2, p. 198+
Conflict Management
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