Herzberg's Two Factor Theory: Applications for a Telesales Workforce 3
Herzberg's Two Factor Theory
Guay, Frederic & Vallerand, Robert J. "On the Assessment of Situation Intrinsic and Extrinsic Motivation: The Situational Motivation Scale (SIMS)". Motivation and Emotions. 24.3 (2000): 890-898.
Motivation
Gawel, J.E. (Jan 1999). Herzberg's theory of motivation and Maslow's hierarchy of needs. ERIC Digest. Retrieved November 6, 2004, from ERIC Clearinghouse of educational Management database.
Herzberg's Two Factor Theory
Tutor2u Limited. (2004). Retrieved from the Internet at: http://www.tutor2u.net/business/people/motivation_theory_herzberg.asp.
Motivational Factors
Herzberg, F. "The Motivation-Hygiene Concept and Problems of Manpower." Personnel Administration 27 (1964): 3-7.
Compensation and Benefits in the IT Industry
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