(noun) help desk,
a Service That Provides Information And Assistance To The Users Of A Computer Network
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Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/Papers/Process_Assets_Library.ps
Prototype in the Software Process
Davenport TH (1993) Process innovation. Reengineering work through information technology, Boston: Harvard Business School Press.
Total Quality Management
Linden, R. (1993). "Business process reengineering: Newest fad or revolution in government." Public Management, 75(11):9
IT and BPM
Hammer, Michael, Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. New York: HarperBusiness, 2001.
Business Progress
Penn, P. (2001). Chronic Illness: Breaking the Silence. Family Process: Family Process, Inc. http://www.findarticles.com/p/articles/mi_m0AZV/is_1_40/ai_73233006
Writing Therapy
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