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Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann conflict mode instrument. Tuxedo, NY: Xicom. Fisher, R., Ury, W., & Patton, B. (1991). Getting to YES: Negotiating agreements without giving in (2nd ed.). New York: Penguin Books. Taken from; Kimberle
Conflict Resolution
Umbreit, M. S. (1995). Mediating interpersonal conflicts: A pathway to peace. West Concord, MN: CPI Publishing. Fisher, R., Ury, W., & Patton, B. (1991). Getting to YES: Negotiating agreements without giving in (2nd ed.). New York: Penguin Books. Taken fr
Conflict Resolution
Mayer, B. S. (1995). Conflict resolution. In R. L. Edwards (Ed.-in-Chief), Encyclopedia of social work (19th ed., Vol. 1, pp. 613-622). Washington, DC: NASW Press. Fisher, R., Ury, W., & Patton, B. (1991). Getting to YES: Negotiating agreements without gi
Conflict Resolution
Fisher, R. and Ury, W. (1981) Getting to Yes: Negotiating Agreement Without Giving In. Boston: Houghton Mifflin.
Business Negotiations
Fisher, Roger & Ury, William. Getting to Yes: Negotiating Agreement Without Giving In, 2^nd ed. New York: Penguin Books, 1991.
"Getting to Yes"
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