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"Culture." Lonely Planet Guide to Germany. (2003). Retrieved on the World Wide Web on November 30, 2002 http://www.lonelyplanet.com/destinations/europe/germany/culture.htm
German Culture
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Bielski, Lauren. 2001. "Making the customer relationship work." ABA Banking Journal, 93(3).
Relationship Marketing
Zimmerman, R., Steinmann, L., & Schueler, V. (1996, October). Designing Customer Surveys that Work. Quality Digest. Retrieved April 1, 2003 from the World Wide Web: http://www.qualitydigest.com/oct96/surveys.html.
Distance Learning Programs
"What's the Problem with Germany", http://germany.freedommag.org/index.htm
Religious Intolerance in Germany
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