Rives, Karin Schill. 2000. "GTE-Bell Atlantic merger to have mixed effects on Raleigh, N.C.-area customers." Knight Ridder/Tribune Business News, 15 June 2000.
Company Mergers
Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Social Customs. Retrieved from http://www.circleofasia.com/guide/Thailand-Social-Customs.asp Accessed on 30 April, 2005
Thailand
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
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