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Shafritz, J.M. (2000). "Defining Public Administration: Selections from the international encyclopedia of public policy and administration." Boulder: Westview Press.
Public Administration

Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service

Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office

Haque, A. & Ahmed, F. (1992). Public Personnel Administration: Tradition, Problems and Issues in Bangladesh. Retrieved February 28, 2005, from The Journal of Public Administration Web site: http://sunzi.1.lib.hku.hk/hkjo/view/50/5000359.pdf
Public versus Private Personnel Administration

Shafritz, J. M. (2000). Defining public administration: Selections from the international encyclopedia of public policy and administration. Boulder, CO: Westview Press.
Pay for Performance