Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
The Constant Change in Concealment Methods. Accessed from the U.S. Customs web site on May 05, 2005. http://www.customs.gov/custoday/jul2000/conceal.htm#top
Domestic Drug Smuggling
Las Cruces agents and Canine Team Up to Seize Cocaine. Accessed from the U.S. Customs and Border Patrol Protection web site on May 05 2005. http://www.customs.ustreas.gov/xp/cgov/newsroom/press_releases/05032005.xml
Domestic Drug Smuggling
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry
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