"Requests for Proposals: Labor Turnover in the Lodging Industry and Diversity in the Lodging Industry," distributed by the American Hotel Foundation (New York City), July 15, 1996, p. 5.
Affirmative Action and Hospitality Management
Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry
Kaiser Family Foundation. Kids & Media, Kaiser Family Foundation Publication 1536. Menlo Park, CA: Kaiser Family Foundation. 17 November, 1999
The Influence of the Media
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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