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Body Language
Hager, Joseph C; Ekman, Paul. "The Inner and Outer Meanings of Facial Expressions". Retrieved from http://face-and-emotion.com/dataface/misctext/inner_outer.html Accessed on 25 October, 2004
Non-Verbal Communication
Kornreich, C., Blairy, S., Philippot, P., Hess, U., Noel, X., Streel, E., Le Bon, O., Dan, B., Pelc, I., & Verbanck, P. (2001). Deficits in Recognition of Emotional Facial Expression Are Still Present in Alcoholics after Mid- to Long-Term Abstinence. Jour
Face Recognition
American Express Company. Personal Cards - Complete Information about American Express Cards. American Express U.K.: American Express Company. Available from: http://www.americanexpress.com/pes/uk/benefits/card_default_body.shtml Accessed 14^th February 2
Advertising and Sales Promotion
FedEx. (2003). FedEx Express overview. Retrieved December 3, 2003, from FedEx. Web site: <http://www.fedex.com/us/about/overview/companies/express/?link=4>
Assessment of FedEx Express
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