| |
Luthans, F., & Krietner, F. The service case. In F. Luthans and R. Krietner (Eds.),Organizational Behavior Modification Glenview, Ill.: Scott, Foresman & Co. (1975). (pp. 159-164).
Customer Service
Riley, Philip J. "Gaston LeRoux, Faust and the Phantom." The Making of `The Phantom of the Opera.'" MagicImage Filmbooks. 1999. GALE Resource Database. Site Accessed November 19, 2004.
"The Phantom of the Opera"
Ebenbichler, G.R., Resch, K.L., Nicolakis, P., Wiesinger, G.F., Uhl, F., Ghanem, A., et al. Ultrasound treatment for treating the carpal tunnel syndrome: randomized "sham" controlled trial. British Medical Journal 1998;316(7133):731-736.
Therapeutic Ultrasound
Becker, F. and Steele, F. (1995) Workplace by design: Mapping the high-performance workscape. San Francisco: Jossey-Bass.
Employment Relations for Organizational Effectiveness
Herzberg, F., Mausner, F., & Snyderman, B. (1959). The motivation to work. New York: Wiley.
Herzberg's Theory
|
|