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Customer Service
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Aircraft Accidents
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"No Silver Bullet"
Lynn, F. H. (1980). Incidents -- Need they be accidents? American Journal of Nursing, 80, 1098-2001.
Restraints
International Federation of Red Cross and Red Crescent Societies. Death and Traffic Accidents. Asian Development Bank, 2005. http://www.adb.org/Projects/PRCRoadSafety/f_disaster.asp
Traffic and Road Safety
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