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Expectations With Hospitality With Employees Attitude Customer Service and more essays - all the Essays and Term Papers for you...

Sims, Randi L. 2000. "The Relationship Between Employee Attitudes and Conflicting Expectations for Lying Behavior." The Journal of Psychology, Nov.
Lying

Konovsky M. A., & Cropanzano R. ( 1991). "Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance." Journal of Applied Psychology, 76, 698-707.
Drug Screening

Klingner, D., Roberts, G., & Patterson, V. L. (1998). The Miami Coalition Surveys of Employee Drug Use and Attitudes: A Five-Year Retrospective. Public Personnel Management, 27(2), 201+. Retrieved July 9, 2005, from Questia database, http://www.questia.co
Drug Screening

Whitty, M. T. (2004). Should Filtering Software be utilised in the Workplace? Australian Employee's Attitudes towards Internet usage and Surveillance of the Internet in the Workplace. Surveillance and Society, 2(1), 39-54. PDF
Internet Dating

Zeithaml, A, Pasuraman, A., Berry, L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press Division of Macmillan, Inc.\001
Customer Retention