CCSTARS. (2005). "About the child care programs of excellence destination." Child Care Programs of Excellence, Retrieved April 16, 2005: http://www.ccstars.org/parents.about.asp
Family Daycare
EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
Seminars, Customer Service Excellence. Retrieved From http://www.success.net.au/seminars_customer_service_excellence.html Accessed 18 August, 2005
Customer Service
The Institute for Management Excellence (IME). (September, 1996). Motivating People to Change - Through Incentive Programs. The Institute for Management Excellence Newsletter.
Motivational Factors
Thawani, Sunil. "Six Sigma - Strategy for Organizational Excellence." Total Quality Management & Business Excellence 15.5,6 (2004): 655.
Six-Sigma
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