El-Sheikh, M. Gender-Related Effects in Emotional Responding to Resolved and Unresolved Interpersonal Conflict. Sex Roles: A Journal of Research, Nov 2000.
Conflict in Marriage
Umbreit, M. S. (1995). Mediating interpersonal conflicts: A pathway to peace. West Concord, MN: CPI Publishing. Fisher, R., Ury, W., & Patton, B. (1991). Getting to YES: Negotiating agreements without giving in (2nd ed.). New York: Penguin Books. Taken fr
Conflict Resolution
Lacalle, T.M., Belle International. Interpersonal conflict: Dangers and solutions. (1998) Retrieved August 8, 2005 from http://www.bellaii.com/interpersonal_%20conflict_%20resolution.htm
Conflict with Employees
"Constructive conflict helps teams make high-stake decisions under considerable uncertainty and move quickly in the face of intense pressure-essential capacities in today's fast-paced markets. The key? Mitigate interpersonal conflict." Eisenhardt 1997)
Negotiation as a Leadership Skill
Folger, Joseph F. Poole, Marshall Scott and Randall K. Stutman. "Conflict and Interaction" in Stewart, John, Bridges Not Walls: A Book about Interpersonal Communication, 6th ed. New York: McGraw-Hill, Inc., 1995.
"Getting to Yes"
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