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Purnell, L.D. (1999). "Health Care Managers' and Administrators' Roles, Functions, and Responsibilities", Medline, Vol. 23, Issue 3, pp. 26-37.
Health Care Managers and Health Care Delivery

Victor, B., and Cullen, J. 1997. The Organizational Bases of Ethical Work. In J.A. Worthy (Ed.), The Ethics of the Ordinary in Healthcare: Concepts and Cases. Chicago, IL: Health Administration Press.
Medical Ethics and Decision Making

Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office

H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation

Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service