Warcup, D. Abandoning tradition: The concept of total quality management in the police service. The Police Journal, 75, (1992). pp.56-61.
Customer Service
Cohen, D: Problem-solving partnerships: Including the community for a Change: Washington, D.C.: U.S. Department of Justice, Office of Community Oriented Policing Services: 2001. p. 132-176.
Community Oriented Policing
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Poole, E.D., & Pogrebin, M. (1988). "Factors affecting the decision to remain in policing: A study of women officers." Journal of Police Science and Administration, 16, 49-55 Study details the obstacles that women face in policing, and what factors cause
Diversity in the Police Force
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