Interim findings from research into performance management in well-performing local authorities. Audit Commission and Improvement and Development Agency: Performance Management Measurement and Information Project. Retrieved from http://www.idea-knowledge.
Sun Microsystems
Pun, K. F; Lau, C. W. (2003) Integration of total quality management and performance measurement in government departments: an empirical study in Hong Kong. International Journal of Business Performance Management. Volume: 5; No: 4; pp: 316-335. Retrieved
Performance Management
McNamara, C. (1999). "Organizational Performance Management: One Sample Framework for Selecting Measurements." Management Assistance Program for Nonprofits. Retrieved February 23, 2005: http://www.mapnp.org/library.perf_mng/question.htm
IT Measurements
Hagood, Wesley O; Friedman, Lee. (2002) "Using the balanced scorecard to measure the performance of your HR information system," Public Personnel Management, January 1. Available:http://www.highbeam.com. (Accessed: 2004, September 8).
HR Management
Moore H. Mark and Geoffrey Albert: Measuring police performance: in John Dijulio Sr, et al Justice System Performance measures: Princeton University
Community Oriented Policing
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