Analytical CRM: the mind of CRM. Retrieved from http://thinklab.telecomitalialab.com/analytical_e.htm Accessed on 8 April 2005
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Consulting and Marketing in Hospitals
Seybold, P. (2002). An Executive's Guide to CRM: How to Evaluate CRM Alternatives by Functionality, Architecture, & Analytics. Retrieved April 15, 2004, from Patricia Seybold Group Web site: http://www.psgroup.com/freereport/imedia/report.asp#WhatIsCRM.
"Ross Dress for Less" Management
Collaborative CRM. Retrieved from http://www.ebestinc.com/collaboration/crm.asp Accessed on 8 April 2005
Customer Relationship Management (CRM)
Young, Deborah. Holistic CRM. September 1, 2001. Retrieved from http://wirelessreview.com/mag/wireless_holistic_crm/ Accessed on 8 April 2005
Customer Relationship Management (CRM)
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