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Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
AccessUN (2005) http://proxy.lib.pdx.edu:2197/cgi-bin/libs/opendb.pl?p_d=UNAD&f=customized&p_lang=English&p_nb_id= R52O4CRAMTEzMjIzMTU2Ny40ODE4MjY6MToxNToxMzEuMjUyLjEyMC4xMjE Taken from UN Documents Page
The Genocide of Rwanda
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