EMS Leadership. (No date). Retrieved June 16, 2004, from http://www.emsperspective.com/ems%201leadership.htm.
Organizational Structure
Kaye, Beverly & Jordan-Evans, Sharon. (1999). Love Em or Lose Em, Getting Good People to Stay. Barrett-Koehler Publishers, Inc., San Francisco
MWH: A Global Leader in Business Development
Kaye, Beverly; Jordan-Evans, Sharon. Love `Em or Lose `Em, Getting Good People to Stay. Berret Koehler Publishers, Inc., San Francisco: 1999.
The Business Major
Fire-EMS Information Network. http://www.fire-ems.net, Sept. 29, 2001.
Firefighting: Organizational Structure and Customer Service
Kaye, Beverly; Jordan-Evans, Sharon. Love `Em or Lose `Em, Getting Good People to Stay. Berret Koehler Publishers, Inc., San Francisco: 1999.
Career as a Customer Service Manager
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