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Southwest Rapid Rewards. About Rapid Rewards. Retrieved Jan 30, 2004 from the World Wide Web: http://www.iflyswa.com/rapid_rewards/about_rr.html
Southwest Airlines
Bell, Vicki. (8 Feb 2004) "Keeping Employee Health Costs Down." The Fabricator. Retrieved 9 Apr 2005 at http://www.thefabricator.com/Articles/Safety_Exclusive.cfm?ID=1045
Protecting Employee Health
Sailors, J.F. & Sylvestre, J. (1994) Reduce the cost of employee turnover, Journal of Compensation & Benefits, 9, 5, 32-34.
Satisfaction and Employee Turnover
Rappaport, Anna. (2000). Variation of Employee Benefit Costs by Age. Social Security Bulletin, 63(4):47.
Chronic Respiratory Disorders
Norwood, J. (1998). "Measuring the cost and incidence of employee benefits." Monthly Labor Review, 111(8): 3
HRM's Best Practices
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