Reeves, C., & Hoy, F. (1993). Employee Perceptions of Management Commitment and Customer Evaluations of Quality Service in Independent Firms. Journal of Small Business Management, 31(4), 52+. Retrieved December 4, 2004, from Questia database, http://www.q
Service Operation at McDonald's
Mor Barak, Michael E., Cherin, D. A., Berkman, S. (1998, March). Organizational andpersonal dimensions in diversity climate: Ethnic and gender differences in employee perceptions. The Journal of Applied Behavioral Science. Arlington, Vol. 34: 1, p. 8-104.
Social Identity Theory
Tolchinsky P. D., McCuddy M. K., Adams D. J., Ganster D. C., Woodman R. W., & Fromkin H. L. ( 1981). Employee perceptions of invasion of privacy: A field simulation experiment. Journal of Applied Psychology, 66, 308-313.
Drug Screening
The US Constitution - Article V [12]http://www.house.gov/Constitution/Constitution.html
New Amendments to the Constitution – A Debate
"The United States Constitution." Available in full text online http://www.house.gov/Constitution/Constitution.html. [29 Jan 2005].
The American Constitution
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