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Heathfield, Susan (2004), "Change, Change, Change: Change Management Lessons from the Field," Your Guide to Human Resources, About.com, [1]www.about.com.
Business Management
Ferres, N., & Connell, J. (2004). Emotional Intelligence in Leaders: An Antidote for Cynicism towards Change? Strategic Change, 13(2), 61-71. Retrieved October 18, 2005 from ProQuest.
Emotional Intelligence and Leadership
Shuler, S. and B. D. Sypher. 2000. Seeking Emotional Labor: When Managing the Heart Enhances the Work Experience. Management Communication Quarterly 14: 50-89
Emotional Labor and the Hospitality Industry
Whitmore, John. Something Really Has to Change: `Change Management" as an Imperative rather than a Topic. Journal of Change Management, Vol 4, No. 1, pages 5 - 14.
Change Management
Gill, Roger. Change Management - or change leadership? Journal of Change Management, May, 2003, 3, 4; pages 307 - 318.
Change Management
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