Wagner, H. L., R. Buck and J. Winterbotham (1993), "Communication of specific emotions: Gender differences in sending accuracy and communication measures", Journal of Nonverbal Behavior, Vol. 17, No. 1, p. 29-53.
Workplace Communication
Glascock, J. (2004). The Jasper Dragging Death: Crisis Communication and the Community Newspaper. Communication Studies, 55(1), 29+. Retrieved December 9, 2005, from Questia database: http://www.questia.com/PM.qst?a=o&d=5006804985
Racist Crime in Light of Criminal Theory
Mayer, J. D. & Salovey, P: Emotional Development and Emotional Intelligence: Basic Books, 1997
Emotional Intelligence in the Workplace
Stewart-Brown, R. (2001, June) Community mobilization--community policing. The FBI Law Enforcement Bulletin. Retrieved January 31, 2005 from http://www.findarticles.com/p/articles/mi_m2194/is_6_70/ai_76737660/pg_1
Hate Crimes
Salovey, Peter and Sluyter, David. (1997). Emotional Development and Emotional Intelligence: Educational Implications, Chapter 1, pp. 10,11
Intelligence
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