Vandermark, M. J. (1991). Should flight attendants be included in CRM training? A discussion of a major air carrier's approach to total crew training. International Journal of Aviation Psychology, 1, 87-94.
Flight Crew Management
Torbenson, Eric. "Flight Attendants' Union Reacts to Contract Offer from Southwest Airlines." Dallas Morning News, February 14, 2004. High Beam Research, 20 February 2004, http://www.highbeam.com/library/doc3.asp?DOCID=1G1:113252644&num=11#BestHit
Aer Lingus and the Airline Industry
Thomas, M.J.W., & Pertelli, R.M. (2004). Error management training: An investigation of expert pilots' error management strategies during normal operations and flight crew training. Adelaide, SA: University of South Australia.
CRM and other Safety Initiatives
"Flight Training" Edmonton Flying Club Available from www.edmontonflyingclub.com Accessed 26 March, 2004
The Flight Training Industry
Mackenzie & Phelan, (July 2003) "Seismic Shift: Military Training" Flight International, Vol.16. pp. 15-21
The Flight Training Industry
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