Mulholland, K. (2002) Gender, emotional labour and teamworking in a call centre Personnel Review., 31, 283-303,
'Six-Sigma'
Williams, Robert. (April, 1996) "The Paradoxes of Teamwork in the Workplace" USA Today Magazine. Volume: 14; No: 1; pp: 56-63
Teamwork
Parcells, Bill (1995) "Finding a Way to Win: The Principles of Leadership, Teamwork and Motivation" New York: Doubleday.
Teamwork
Bowers, Paige. (January 31, 2003) "Working Smart with Teamwork Communications" Atlanta Business Chronicle, Volume: 20; No: 1; pp: 8-14
Teamwork
Krotz, Joanna L. (2003) "Reward your Employees for Teamwork in 2003" Marketing Intelligence. Volume: 26: No: 1; pp: 34-38
Teamwork
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