The Business Benefits of CRM. 4 June, 2004. Retrieved from http://www.wmita.co.uk/news/TheBusinessBenefitsofCRM/ Accessed on 8 April 2005
Customer Relationship Management (CRM)
Zell, Alan J. "Is there a difference between selling to Business-to-Business and Business-to-Business customers?" Retrieved from http://www.sellingselling.com/articles/btbb.html Accessed on 22 April, 2004
E-Commerce and Marketing
Waner, K. K. (1995). Business Communication Competencies Needed by Employees as Perceived by Business Faculty and Business Professionals. Business Communication Quarterly, 58(4), 51+. Retrieved June 29, 2005, from Questia database, http://www.questia.com.
Business Communication
Maddox, K. (2005), "Manufacturers Gear Up for Web Business: Survey Found Most Executives View e-Business Essential", Business to Business. 17 Jan.
E-Commerce Strategy
Thompson, B. (August, 2003). CRM and the Internet. Business Week.
Customer Relationship Management
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